Ordering and Payment

Shopping online at Nenko is fast, safe, comfortable and reliable. We use a secure internet connection with SSL certificate to send sensitive information, such as payment data. With a secure internet connection, the URL www.nenko.com is preceded by https:// instead of the normal http://. The letter 's' stands for 'secure'.

You can see you are on a secure website when a small lock appears and the address bar turns green. However, we recommend that you use a strong password and not exchange usernames and passwords with others.


 

Do you need a quotation for your administration or be able to consult? You can easily do this yourself on our website:

- Click on the On quotation button with the articles
- Log in or create an account
- Click Send quotation and receive the quotation in your mailbox
  Need more information or advice? Complete the Comment field and we will contact you.
- The quotation is stored in My account at Quotations

To order:
- In My account go to Quotations and click on Add to cart*

* Note! Promotional prices are only valid if you also place the order through our website.

Placing an order in the Nenko webshop is extremely easy! Follow the steps below and receive the desired products soon.

step 1: Select the best and most suitable products in the webshop and Add to cart.
step 2: Go to the Shopping cart and enter any quantities. You can also optionally add a wish code / discount code. Choose the country and you will also see the shipping costs of the order here.
step 3: You then enter Your data in the shopping cart. Log in with your account, proceed as guest or register on our site. step 4: Choose the desired Payment method and then click on Place order.
step 5: You will receive an order confirmation and, depending on the chosen payment method, a payment email in your mailbox.

If you have placed an order before and have created an account, the details will be filled automatically. We advise you to check this data. If you want to make any changes, of course, you can.

You have the right of revocation of your order within 14 days without giving any reason. The revocation period expires 14 days after the order date. To exercise the right of revocation, you must inform us of the decision to withdraw / cancel the order by means of an unambiguous statement by e-mail. Different conditions apply to professional companies and institutions.

The revocation/cancellation right does not apply to:
- products that are specially made or composed to size or colour; for example furniture, modules or bicycles
As soon as an order has been placed which contains customized items (eg colour choice or print choice), this order can no longer be canceled and there is no right of withdrawal on these items. There is a payment obligation when ordering these types of products, even if you want to cancel or revoke in the meantime, the costs of the entire sales price will be charged.
- products that cannot be returned for hygienic reasons; for example chewing agents or bath chairs
- data carriers with digital content; such as DVDs and CDs

If you revoce / cancel the order, payments you have made will be returned, including shipping costs. We return payments with the same payment method as the original transaction was made. The return costs are entirely at the expense of the customer.
 

With us you have the choice to pay via PayPal, Bank transfer or Credit card (Mastercard / Maestro / Visa). We work with payment provider Buckaroo. You can find extensive information per payment option in the shopping cart by clicking on the question mark behind the payment option.

Pay directly in advance via PayPal or Credit card. Your order will only be processed if the payment is successful. You receive an invoice after delivery.

If you pay with Bank Transfer, you have 7 days to transfer the amount in advance via email from Buckaroo. After you have done the bank transfer, you can use the Track & Trace check whether the payment has been received by us. If we have not received the payment after 2 weeks, you will receive another link to remind you that the order has not yet been processed and you still have the opportunity to comply with the payment request. The order will only be processed if the payment is successful. You receive an invoice after delivery.

For paying On account you have to contact us first.

 

Did you receive a discount code by mailing, newsletter or trade show?
You can enter this code in the special box in the shopping cart. The discount will be deducted directly from the order.
Discount codes cannot be redeemed in combination with promotional prices, graduated prices, other discounts, wish codes or wish vouchers!

Did you receive a Wish Voucher or did you convert Wish Points into a Wish Code?
You can enter this code, which consists of numbers and letters, in the special box in the shopping cart. The discount will be deducted directly from the order. If there is still an amount left, you can pay this with the selected paying method.

- You can't exchange the wish code partially neither against shipping costs
- You can only use one wish voucher, wish code or discount code per order
- The amount on the wish voucher is including VAT.
- The wish voucher / wish code is valid 1 year after activation.

Please note : On an order placed with wish points or a wish voucher you do not collect new wish points.

For web orders we use the online Payment Service Provider Buckaroo. All online payments with PayPal, Bank Transfer and Credit card are processed through them.

If you have opted for Bank Transfer, transfer the amount via the e-mail that you have received from Buckaroo.
Please note: this is a different account number than stated below. We therefore ask you not to transfer the amount directly to Nenko.

For al other payments, please use our bank account in the Netherlands:
IBAN: ABN-AMRO NL54ABNA0539216089 (BIC: ABNANL2A)