Warranty & Repair

Nenko considers quality important and does its utmost to offer you products with the right price-quality ratio. Despite strict quality checks, it is possible that a product does not work properly or that the product you purchased has become defective. We would be happy to see if and how we can remedy this defect!

We provide a 1-year factory warranty on all our products. This means that defects due to a manufacturing defect will be repaired free of charge within this period. Unfortunately, this warranty does not apply to defects caused by incorrect or improper use, and / or to defects caused by dropping, improper maintenance, or normal wear and tear of the product.
If your product is replaced in its entirety during the warranty period, the warranty period does not start again. This means that, after replacing the product, for example after 9 months, you will receive a 3-month factory warranty on your product.

Parts of various products can also be replaced outside of the factory warranty, this will be depending on the type of product and its expected lifespan.
If, outside the warranty period, you have a part of a product repaired, a factory warranty of 1 year will be provided on the part which has been replaced. This warranty then only applies to the part that is replaced, and not to the total product.

Because we have more than 3,000 products in our range, there is no standard answer on how to handle your service request and this remains on the review of our customer service.
That's why we ask you to contact us. We aim to answer you in 1 to 2 working days.